FREQUENTLY ASK questions

Order Related

If you wish to place an order on South Sarees, then you need to follow the below steps:

  • First, you need to register on our website by providing registered mobile number, first name, last name & password.
  • After that add the product into the cart whichever you like.
  • Like that you can add other products into the cart which you like.
  • Then Proceed To Checkout to complete shipping address and payment method.
  • In shipping address, enter your flat no. landmark, pin code, address, city and state.
  • Then choose your payment method (i.e.; COD/Prepaid)
  • Review your order properly along with your payment information
  • Then Click On “Place Order” Button

  • Congratulations! Your order had been placed successfully on South Sarees. For more order information, please mail us at: info.southsaree@gmail.com
To check the current status of your order you need to login into your South Sarees account and check your order status in “My orders” Section. You can be in touch with our customer support team through our mail id: info.southsaree@gmail.com
Once your order will dispatched from our warehouse, you will get the tracking details from concerned courier company followed by tracking id and tracking link.
Once the order is successfully placed on website, you will get a confirmation SMS indicating the order number of particular ordered product.

Payment Related

You can choose following payment methods to make payment for your order:

  • Cash on delivery
  • CREDIT/DEBIT Card
  • Net Banking
  • CCAvenue
  • Paytm

You can go for “Cash on delivery” option if you don’t have any Credit/Debit/Net Banking. With COD, you can pay us in cash at the time of delivery of product to your doorstep.

There is no hidden charges while making payment for your order, as we offer free shipping on our products.Enjoy free shipping on all orders.

Yes, it is 100% safe to use your CREDIT/DEBIT card while paying online on South Sarees. All type of credit/debit card payments used on South Sarees are processed through secured payment gateways like CCavenue & Paytm.

Return & Refunds Related

Our 100% customer protection allows returns and refunds for:

  • Products which you received in “Damaged/Defective/Broken” Condition
  • Product which you may not like for quality, color or design related issues.
  • Wrong product received.

All products must be returned in their original condition along with the labels. Please follow the below given steps to raise your return query within 3 days of order delivery. Disputes registered after 3 days of delivery may not be entertained by our customer support team.

If you want to return product to us, then kindly raise your return query on our mail id: info.southsaree@gmail.com with images of broken/defective/damaged products within 3 days of delivery. Additionally, we also need photos of the damaged/defective/different products received so that our customer support team can check your case and help you with return process. Please mention your order number in the email.
We always do quality check of our products before it dispatched from our warehouse. Yet in some cases if you received an defective product then kindly sent us the pictures of defective product on our mail id: info.southsaree@gmail.com and out customer service team will check and assist you with a proper solution.
While returning product, shipping charges will be borne by consumer itself.

Shipping Related

We will deliver products to our esteemed customers with the help of our courier partners Aramex, Ecomexpress, FedEx & Evahan. If there will no courier service available in your area, then we will be in touch and assist you with a alternate method to deliver product to your doorstep.

The estimated delivery time to deliver product is 5-6 business days.

In some situations if you want to change the address after you placed an order, then you can raise a cancellation request to change an address on our mail id: info.southsaree@gmail.com or ping us on social media pages before the 24 hours of order placement, so that customer support team will check and change your address respectively.

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